> For the complete documentation index, see [llms.txt](https://docs.ethernity.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ethernity.cloud/public-sale-buying-journey/round-1/troubleshooting.md).

# Troubleshooting

Problems

## Help! I've registered but I can't choose the package but instead I'm taken to the Sale page

You're accessing the Ethernity CLOUD buying webpage from a different browser or computer that you used to validate your email. Please click on the activation URL from your email as shown below

![](https://1216336826-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MOFd6gpxgL4ITVYH_YB%2F-Mk99KzgUHYvWwiflGX8%2F-Mk9B7QE5N7spD6chA1F%2Fimage.png?alt=media\&token=43c0b57d-45ac-48f3-b17e-dc019a6477e1)